These Terms & Conditions govern your access to sattyo.com and any purchase of Sattyo Foods products through our online store. Please read them carefully before placing an order.
By accessing sattyo.com, creating an account, or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any policies referenced on the website, including our Shipping Policy and Returns & Refunds Policy.
If you do not agree, you must not use the website or purchase products from us. We may update these terms from time to time, and continued use of the site after changes are posted constitutes acceptance of the revised terms.
Sattyo Foods (“Sattyo”, “we”, “us”, or “our”) sells premium roasted snacks and related food products through sattyo.com. We operate as an ecommerce retailer and may update our product range, packaging, pricing, and availability at any time.
References to “you” or “customer” mean any person browsing the website or placing an order, including guest checkout users and registered account holders.
To use this website and place orders, you confirm that:
We reserve the right to refuse service, cancel orders, or limit quantities where permitted by law.
You may browse and checkout as a guest or create an account. If you register, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
We make reasonable efforts to display accurate product names, descriptions, ingredients, images, weights, and prices. However:
If a pricing or product error is discovered after you place an order, we may contact you to confirm, cancel, or issue a refund before dispatch.
Sattyo products are packaged food items. You are responsible for reviewing ingredient lists, allergen information, and product descriptions before purchase, especially if you have allergies, dietary restrictions, or medical conditions.
If you are unsure whether a product is suitable for you, contact us before ordering.
An order is an offer to purchase products subject to our acceptance. The order process typically works as follows:
Order confirmation does not guarantee acceptance if we identify stock issues, payment failure, suspected fraud, incorrect address details, or restrictions on delivery to your location.
We accept payment methods displayed at checkout, which may include cards, UPI, net banking, wallets, or other options provided by our payment partners. By submitting payment details, you confirm that you are authorized to use the selected payment method.
Delivery timelines, shipping charges, and service areas are described in our Shipping Policy. By placing an order, you agree to provide a complete and accurate delivery address and to make reasonable efforts to receive the shipment.
Because we sell consumable food products, returns are handled carefully. Please read our full Returns & Refunds Policy before requesting a return.
Promotional codes, bundle offers, and free-shipping thresholds may be subject to additional conditions, including:
We may modify or withdraw promotions at any time. Promotions cannot usually be combined unless explicitly permitted.
You agree not to misuse the website or interfere with other customers or our operations. Prohibited conduct includes:
We may investigate violations and take appropriate action, including suspension, cancellation, or legal remedies.
All content on sattyo.com—including logos, product photography, packaging design, text, graphics, journal articles, and brand assets—is owned by Sattyo Foods or used under license. You may not copy, modify, distribute, or create derivative works without our prior written permission.
Limited personal use is permitted for browsing and purchasing products. Any unauthorized commercial use of our brand or content is strictly prohibited.
If you submit reviews, testimonials, photos, or other content, you grant us a non-exclusive, royalty-free right to use, display, and adapt that content for marketing, product development, and website purposes, subject to applicable law and our Privacy Policy.
You represent that your submissions are truthful, do not violate third-party rights, and do not contain offensive, misleading, or unlawful material. We may remove content at our discretion.
To the fullest extent permitted by law, the website and products are provided on an “as is” and “as available” basis. We do not warrant that the website will be uninterrupted, error-free, or free from security vulnerabilities.
Except as required by applicable consumer protection law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by applicable law, Sattyo Foods shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including loss of profits, data, or goodwill.
Our total liability for any claim relating to a specific order or these terms shall not exceed the amount you paid for the relevant products, except where liability cannot be limited under applicable law.
Nothing in these terms excludes liability for fraud, wilful misconduct, or other liabilities that cannot be excluded by law.
You agree to indemnify and hold harmless Sattyo Foods, its owners, employees, and partners from claims, losses, damages, and expenses arising out of your breach of these terms, misuse of the website, violation of law, or infringement of third-party rights.
We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, strikes, government actions, courier disruptions, power failures, internet outages, or supply chain interruptions.
These terms are governed by the laws of India. Subject to applicable consumer protection rules, courts in Kolkata, West Bengal shall have exclusive jurisdiction over disputes arising from these terms or your use of the website, unless mandatory law requires otherwise.
We encourage you to contact us first at hello@sattyo.com so we can attempt to resolve concerns informally before pursuing formal proceedings.
If any provision of these terms is held invalid or unenforceable, the remaining provisions will continue in full force. These terms, together with the policies linked on our website, constitute the entire agreement between you and Sattyo Foods regarding online purchases, except for any written agreement we enter into separately.
For questions about these Terms & Conditions, orders, or your rights as a customer, contact: