Answers before you order — and after

No. Our core range is roasted or air-popped, not deep-fried. We build flavour and crunch through roast curves and seasoning rather than heavy oil. That keeps the finish cleaner and the texture more deliberate — whether you are opening woodfire cashews, herb makhana, or a trail mix. Individual product pages list preparation notes; always check the pack for the final word on that batch.

We start with the nut, seed, or makhana itself, then add seasonings that lift the ingredient instead of burying it. Typical supporting ingredients include salt, spices, herbs, and small amounts of oil used for roasting or coating — never a long list of artificial flavour noise for its own sake. Full ingredient lists appear on each product page and on the pack. If you have an allergy concern (nuts, dairy, gluten, or anything else), read the label carefully and contact us before ordering if you need clarification.

Most sealed Sattyo snacks are best enjoyed within about 4 to 6 months from packing when stored correctly. Exact best-before dates are printed on every pack — please use those as the authority for the bag you receive. Freshness also depends on how the pack is kept after opening: reseal promptly and finish opened packs within a few days for the best crunch and aroma. If a product arrives past its best-before date, or with a quality issue clearly on us, email hello@sattyo.com with photos within 48 hours of delivery so we can help under our Returns & Refunds Policy.

Keep unopened packs in a cool, dry place away from direct sunlight, steam, and strong odours. After opening, reseal the pouch tightly or move the contents to an airtight container. Humidity softens crunch faster than heat alone, so avoid leaving packs open on the kitchen counter. Do not refrigerate unless a specific product page says otherwise — fridge moisture can dull roasted textures.

Only a few SKUs lean bold. Most of the range is built for repeat snacking — balanced salt, spice, and aroma rather than one-note heat. Product titles and short descriptions call out masala-forward options when heat is part of the point. If you prefer milder flavours, start with our classic roasted cashews, herb makhana, or gift-box assortments and check reviews from other customers for heat cues.

Browse the Shop, add packs to your cart, then checkout with your delivery address and a prepaid payment in Indian Rupees. You will receive an order confirmation by email after payment is authorized. You can track status from your account once you are signed in. During festivals or sales, packing may take a little longer — see our Shipping Policy for dispatch windows.

Sattyo uses a password-free login. Enter your email on the Account page, request a one-time code, and enter the OTP we send to that inbox. Once verified, you can view orders, manage your profile, and (when eligible) leave product reviews. Keep an eye on spam/promotions folders if the code is slow to arrive, and request a fresh code if the previous one expires.

When WhatsApp Business OTP is enabled on the store, we may ask you to verify a phone number after email login. You receive a 6-digit code on WhatsApp at the number linked to your account; enter it on the site to complete verification. This helps us confirm delivery contact details and reduce failed courier attempts. If OTP is not enabled for your session, email login alone is enough. Need to update your phone? Finish verification, then edit your profile or write to hello@sattyo.com.

We ship packaged snacks to addresses across India through our courier partners. International shipping is not available unless we expressly announce it for a campaign. Most pin codes are serviceable; if yours cannot be reached, we will notify you and cancel/refund the order. Please provide a complete address, accurate pin code, landmark if helpful, and a reachable phone number so the courier can deliver without delay.

Free shipping applies on prepaid orders with a cart value of ₹599 or more (before shipping; after applicable discounts), unless a promotion states otherwise. Orders below ₹599 attract a flat shipping fee of ₹79 at checkout, unless the storefront shows an updated rate. Shipping charges always appear clearly before you confirm payment. Full detail lives in our Shipping & Delivery Policy.

We typically process and pack orders within 1–2 business days after payment confirmation (up to 3 during festivals or peak demand). Delivery estimates start after dispatch:

• Metro / major cities: usually 2–4 business days after dispatch
• Tier-2 / Tier-3 cities: usually 3–6 business days after dispatch
• Remote / difficult terrain: usually 5–8 business days after dispatch

These are estimates, not guarantees. Weather, courier network issues, festivals, or address problems can add time. You will receive tracking details by email or SMS when the shipment is handed over.

Checkout payments are prepaid in INR through our payment partners, including Razorpay. Depending on what Razorpay offers on your device, that typically covers UPI, cards, net banking, and other supported wallets. We do not take cash on delivery for standard online orders. You will see the final total — goods, shipping (if any), and tax when GST is enabled — before you pay. If money is debited without an order confirmation, contact us with the Razorpay payment ID before raising a chargeback.

Yes — if the order has not yet been packed or dispatched. Email hello@sattyo.com with your order ID as soon as you can. We aim to confirm cancellations within 1 business day during support hours and initiate a full refund of the amount paid (including shipping, if charged). Once packed or with the courier, cancellation is generally not possible; refusing delivery follows the reverse-logistics rules in our Cancellation, Returns & Refunds Policy.

Because we sell packaged food, change-of-mind returns for opened or consumed products are generally not available. We do help with transit damage, wrong or missing items, and quality issues attributable to us. Raise a request within 48 hours of delivery at hello@sattyo.com with your order ID and clear photos of the carton, label, and affected product. Approved refunds go back to the original payment method via Razorpay and are initiated within 5–7 business days after approval (your bank may take longer to show the credit). Full rules: Cancellation, Returns & Refunds Policy.

When GST is enabled on the storefront, applicable tax is calculated on the goods subtotal (shipping is excluded from that tax base) and shown at checkout. Depending on your delivery state and our seller state, you may see CGST+SGST or IGST. Order confirmations and our systems support tax invoices / order receipts that can include our GSTIN and legal name when configured. For a copy of your invoice, reply to your order confirmation or email hello@sattyo.com with your order ID. If GST is not enabled for a period, prices and receipts follow the totals shown at checkout.

We only accept customer reviews from people who have purchased that product through sattyo.com. Sign in to your account, open the product page (or your orders), and submit a star rating with optional title and comments. New reviews go to pending until our team approves them — that keeps spam and unrelated posts off the store. You will see a confirmation when your review is received, and we may email you when it goes live. One review per product per customer applies; abusive or off-topic content may be hidden.

Prashad (प्रसाद) is food first offered in worship, then shared as a blessing — not a marketing gimmick. Sattyo Prashad packs are prepared with care for occasions such as Satyanarayan katha, Navratri, temple seva, or home puja. Browse offerings on the Prashad page, or use Offer a puja when you want to share a sankalp / note with your order. We treat this range with the same respect we ask of ourselves in the kitchen: clean preparation, clear purpose, and humble sharing.

A portion of every Prashad purchase — shown on the site as a seva percentage (default 10%, unless updated in store settings) — supports donations and seva connected to this offering. The badge on Prashad products and the banner on the Prashad page reflect the current rate. Regular snack products outside the Prashad category are not covered by that percentage unless we say otherwise for a campaign.

Sweets and items in Prashad packs are nicely selected, prepared with attention to hygiene, and boxed for sharing after puja. We pack for transit the same way we pack snacks: to reduce crushing and keep seals intact where applicable. Still, courier conditions vary — please inspect the outer carton on arrival and contact us within 48 hours if something arrived damaged. Prashad remains food; store as directed on the pack and share with the same care you would any offering meant for family and guests.

The Taste of Truth Box is our curated gift assortment — a ready-to-share selection of Sattyo favorites for festivals, hosts, and thoughtful everyday gifting. You will find it in the Gift Box category on the shop. For larger festive, wedding, or corporate orders, email hello@sattyo.com with quantities, preferred flavours, delivery city, and timeline. We will confirm availability, packing options, and shipping so the gift arrives in good shape.

Email hello@sattyo.com, call or WhatsApp +91 98765 00000, or use the form on our Contact page. Support hours are Monday–Saturday, 10:00 AM – 6:00 PM IST (closed on public holidays). Include your order ID for shipping or refund questions. For policy detail, see Shipping, Returns & Refunds, Terms, and Privacy. Escalations go to the Grievance Officer listed on the Contact page.