Damaged deliveries
Customers should report transit damage within 48 hours with photos of the outer box and the affected product.
Practical policies for a food product business
Consumables need tighter guardrails, so this policy balances fairness with product safety.
Wrong item received
If the delivered item does not match the order, Sattyo Foods can arrange a replacement or refund after verification.
Change-of-mind returns
For opened food products, returns are typically not accepted. Sealed items may be reviewed case by case depending on dispatch status.
Refund timing
Approved refunds are usually processed within 5 to 7 business days to the original payment source.